Cancellation Policy

Santa Monica Movers values mutually trustful and ethical relationship. For many years we did not charge reservation deposit, and simply required a common courtesy on the customers’ behalf to give us advanced notice of cancellation or re-scheduling. Unfortunately, in the past several months we have experienced a sharp rise in the last minute cancellations and even “no-shows”. Santa Monica Movers is not different from many other small businesses in California, and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicles amortization - are all examples of the losses that we experience when customers chose not to move in the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses we came to the conclusion that we cannot continue absorbing these expenses, and created a Refundable Reservation Deposit to ensure that we are protected against these losses. Please carefully review our Reservation Deposit, Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with it:

Reservation Deposit – Is required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.

Cancellations – In order to receive a full refund of you reservation deposit please submit a cancellation request in writing by using our simple electronic contact form at least 72 hours before the actual moving date.

Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes. Requests that are done in less than 72 hours will be subject to deposit forfeiture.

“No Show” Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to serve you and expect the customers to meet them. In the event our movers are not met at your doorsteps 100% of a minimal quote amount will be billed to your credit card.

Why choose us?

Just some of the reasons why our service can't be beaten
Cheap Movers

Competitive Prices

No hidden fees and basic packing supplies included in your move cost. Little wonder we're trusted movers.

Professional movers

First-Rate Movers

We hand-pick our moving crews and equip them with the knowledge and tools to get you moving without any issues.

Reliable & punctual

Timely & Dedicated

Book your move with us and we'll be punctual, professional, and respectful! Your 100% satisfaction is our goal.

Licensed movers

We're Fully-Insured

Quality assurance from licensed, bonded, and insured movers. Certificate of Insurance available for business moves.

Local Movers

A Local Company

Santa Monica Movers is a family owned business with traditional values at the heart of everything we do.

Customer service

Outstanding Support

Our friendly, knowledgeable office team and field supervisors will be there for you at every stage of your move.

OUR REVIEWS

Discover why our customers love our services!
  • Customer Testimonials

    Top notch service at a great price! My crew moved my whole apartment in no time at all - I'm so happy with their work.

    Millie D.
  • Customer Testimonials

    Professional workers and literally the best customer service ever. I'll be recommending Santa Monica Movers to everyone.

    Tonya W.
  • Customer Testimonials

    Couldn't believe how good the service was for the price I paid! My moving guys worked hard and they're friendly too.

    Robert H.
  • Customer Testimonials

    Impressive service! I wanted help with packing and loading and boy did my crew come through for me. Thanks fellas!

    Mindy B.
  • Customer Testimonials

    My crew arrived right on time and worked until every last box was shipped. The full service is definitely worth paying for.

    Devin G.
  • Customer Testimonials

    I had a number of fragile items in my shipment and my crew took great care to wrap them properly and move them safely.

    Sophie C.